Ercall Wood Academy

Empower | Respect | Aspire

Communication Pathways for Parents

Please use these pathways so we can best respond to your query or concern

CONCERN Step 1 Step 2 Step 3 Step 4
If you’re concerned about a pastoral issue

Contact your child’s Pastoral Year Leader or Form Tutor

If unresolved, contact our Assistant Principal, Miss Jones (Student Behaviour)

If unresolved, contact our Vice Principal, Mr Trafford (Inclusion)

If unresolved, contact the Operations Manager, Miss Goodall to organise a meeting with the principal.

Response time:
Within 48 hours
Response time:
Within 48 hours
Response time:
Within 48 hours
Response time:
Within 48 hours
If you’re concerned about an aspect of your child’s learning

Contact the individual department

If unresolved, contact our Assistant Principal, Miss Morris (Teaching and Learning)

If unresolved, contact our Vice Principal, Mrs Fraser (Student Performance)

If unresolved, contact the Operations Manager, Miss Goodall to organise a meeting with the principal.

Response time:
Within 48 hours
Response time:
Within 48 hours
Response time:
Within 48 hours
Response time:
Within 48 hours
If you’re concerned about an aspect of your child’s mental health

Contact your child’s Pastoral Year Leader

If unresolved, contact our Assistant Principal, Mrs Lewandowska (SENDCO)

If unresolved, contact our Assistant Principal, Mrs Little (Mental Health lead)

If unresolved, contact the Operations Manager, Miss Goodall to organise a meeting with the principal
Response time:
Within 48 hours
Response time:
Within 48 hours
Response time:
Within 48 hours
Response time:
Within 48 hours
If you feel your child has additional needs

If unresolved, contact our Assistant Principal, Mrs Lewandowska (SENDCO)

If unresolved, contact our Vice Principal Mr Trafford (Inclusion)

If unresolved, contact the Operations Manager, Miss Goodall to organise a meeting with the principal.

 
 
Response time:
Within 48 hours
Response time:
Within 48 hours
Response time:
Within 48 hours
If you’re concerned about a member of staff

Contact our Vice Principal, Mrs Fraser

If unresolved, contact the Operations Manager, Miss Goodall to organise a meeting with the principal.

 
 
 
 
 Response time:
Within 48 hours
Response time:
Within 48 hours 
If you’re concerned about the safety and welfare of a child

Contact one of the Academy Safeguarding team, Mrs Little (DSL) Miss Moore, Mr Torr or Mrs Leese

If unresolved, contact the Operations Manager, Miss Goodall to organise a meeting with the principal.

If you are not happy with the response, call the Telford & Wrekin Family Connect Team on 01952 385385 or email on familyconnect@telford.gov.uk  
 
 Response time:
Within 48 hours
 Response time:
Within 48 hours
 

Academy Office

Contact the academy office on 01952 387300 or via email admin@ercallwood.co.uk

The office is open from 8am and closes at 4:30pm.

Should you need to collect your child early for an appointment, please ensure that you remind your child to come to the office at the appropriate time. The Receptionist cannot leave the office unmanned to collect your child.

Attendance Office

To report your child’s absence or to request leave for medical appointments please contact the attendance office on 01952 387336 or via email on taw805attendance@taw.org.uk

Please note, the lines become very busy first thing in the morning, please leave a message if you are unable to speak to a member of the team. All absence needs to be reported directly to the attendance team.

If you need to collect your child early for a medical appointment you will be required to provide medical evidence to ensure that your child is not marked as ‘unauthorised’. Please send copies of appointment letters to the email above as soon as possible.

If you have a query regarding incorrect attendance marks, please leave 24 hours following your child’s absence before contacting the attendance team. Registers are updated throughout the day and any queries are usually resolved by this time

Subject contact emails

(Response time: within 48 hours)

Other useful contacts:

Maths

EWA.Maths@lct.education

English

EWA.English@lct.education

Science

EWA.Science@lct.education

Design & Technology

EWA.D&T@lct.education

History

EWA.History@lct.education

Geography

EWA.Geography@lct.education

Ethics

EWA.Ethics@lct.education

Art

EWA.Art@lct.education

Performing Arts

EWA.PerformingArts@lct.education

MFL

EWA.MFL@lct.education

PE

EWA.PE@lct.education

Business

EWA.Business@lct.education

Computing & ICT

EWA.Computing@lct.education

SEND

Jane.Leese1@lct.education Amanda.Weaving@lct.education

Pastoral Year Leaders

Year 7: Mrs Dungey  lucy.dungey@lct.education
Year 8: Mrs Waters  amber.waters@lct.education
Year 9: Miss Porter  kate.porter@lct.education
Year 10: Mrs Preston lisa.preston@lct.education
Year 11: Miss Cartwight clair.cartwright@lct.education

 

Strategic Leadership Team

Mrs Fraser (Student Performance) lisa.fraser@lct.education

Mr Trafford (Inclusion and Student Culture) ross.trafford@lct.education

Mr McCluskey (Quality of Education) ryan.mccluskey@lct.education

Mrs Lewandowska (SENDCO) frances.lewandowska@lct.education

Mrs Little (Safeguarding & Attendance) emma.little@lct.education

Miss Jones (Student Behaviour) samantha.jones1@lct.education

Miss Goodall (Operations Manager & Principal’s PA) amy.goodall2@lct.education

Miss Morris (Teaching and Learning) samantha.morris@lct.education

Mr Castro (Data and Reporting)  miguel.castro@lct.education