Communication Pathways for Parents |
Please use these pathways so we can best respond to your query or concern
| CONCERN | Step 1 | Step 2 | Step 3 | Step 4 |
| If you’re concerned about a pastoral issue |
Contact your child’s Pastoral Year Leader or Form Tutor |
If unresolved, contact our Assistant Principal, Miss Jones (Student Behaviour) |
If unresolved, contact our Vice Principal, Mr Trafford (Inclusion) |
If unresolved, contact the Operations Manager, Miss Goodall to organise a meeting with the principal. |
| Response time: Within 48 hours |
Response time: Within 48 hours |
Response time: Within 48 hours |
Response time: Within 48 hours |
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| If you’re concerned about an aspect of your child’s learning |
Contact the individual department |
If unresolved, contact our Assistant Principal, Miss Morris (Teaching and Learning) |
If unresolved, contact our Vice Principal, Mrs Fraser (Student Performance) |
If unresolved, contact the Operations Manager, Miss Goodall to organise a meeting with the principal. |
| Response time: Within 48 hours |
Response time: Within 48 hours |
Response time: Within 48 hours |
Response time: Within 48 hours |
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| If you’re concerned about an aspect of your child’s mental health |
Contact your child’s Pastoral Year Leader |
If unresolved, contact our Assistant Principal, Mrs Lewandowska (SENDCO) |
If unresolved, contact our Assistant Principal, Mrs Little (Mental Health lead) |
If unresolved, contact the Operations Manager, Miss Goodall to organise a meeting with the principal |
| Response time: Within 48 hours |
Response time: Within 48 hours |
Response time: Within 48 hours |
Response time: Within 48 hours |
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| If you feel your child has additional needs |
If unresolved, contact our Assistant Principal, Mrs Lewandowska (SENDCO) |
If unresolved, contact our Vice Principal Mr Trafford (Inclusion) |
If unresolved, contact the Operations Manager, Miss Goodall to organise a meeting with the principal. |
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| Response time: Within 48 hours |
Response time: Within 48 hours |
Response time: Within 48 hours |
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| If you’re concerned about a member of staff |
Contact our Vice Principal, Mrs Fraser |
If unresolved, contact the Operations Manager, Miss Goodall to organise a meeting with the principal. |
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| Response time: Within 48 hours |
Response time: Within 48 hours |
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| If you’re concerned about the safety and welfare of a child |
Contact one of the Academy Safeguarding team, Mrs Little (DSL) Miss Moore, Mr Torr or Mrs Leese |
If unresolved, contact the Operations Manager, Miss Goodall to organise a meeting with the principal. |
If you are not happy with the response, call the Telford & Wrekin Family Connect Team on 01952 385385 or email on familyconnect@telford.gov.uk | |
| Response time: Within 48 hours |
Response time: Within 48 hours |
Academy Office
Contact the academy office on 01952 387300 or via email admin@ercallwood.co.uk
The office is open from 8am and closes at 4:30pm.
Should you need to collect your child early for an appointment, please ensure that you remind your child to come to the office at the appropriate time. The Receptionist cannot leave the office unmanned to collect your child.
Attendance Office
To report your child’s absence or to request leave for medical appointments please contact the attendance office on 01952 387336 or via email on taw805attendance@taw.org.uk
Please note, the lines become very busy first thing in the morning, please leave a message if you are unable to speak to a member of the team. All absence needs to be reported directly to the attendance team.
If you need to collect your child early for a medical appointment you will be required to provide medical evidence to ensure that your child is not marked as ‘unauthorised’. Please send copies of appointment letters to the email above as soon as possible.
If you have a query regarding incorrect attendance marks, please leave 24 hours following your child’s absence before contacting the attendance team. Registers are updated throughout the day and any queries are usually resolved by this time
Subject contact emails
(Response time: within 48 hours)
Other useful contacts:
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Maths |
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English |
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Science |
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Design & Technology |
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History |
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Geography |
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Ethics |
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Art |
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Performing Arts |
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MFL |
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PE |
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Business |
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Computing & ICT |
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SEND |
Pastoral Year Leaders
| Year 7: Mrs Dungey | lucy.dungey@taw.org.uk |
| Year 8: Mrs Waters | amber.waters@taw.org.uk |
| Year 9: Miss Porter | kate.porter@taw.org.uk |
| Year 10: Mrs Preston | lisa.preston@taw.org.uk |
| Year 11: Mrs Stevens | clair.stevens@taw.org.uk |
Strategic Leadership Team
Mrs Fraser (Student Performance) lisa.fraser@taw.org.uk
Mr Trafford (Inclusion and Student Culture) ross.trafford@taw.org.uk
Mr McCluskey (Quality of Education) ryan.mccluskey@taw.org.uk
Mrs Lewandowska (SENDCO) frances.lewandowska@taw.org.uk
Mrs Little (Safeguarding & Attendance) emma.little@taw.org.uk
Miss Jones (Student Behaviour) samantha.jones1@taw.org.uk
Miss Goodall (Operations Manager & Principal’s PA) amy.goodall2@taw.org.uk
Miss Morris (Teaching and Learning) samantha.morris@taw.org.uk
Mr Castro / Mr Andrews (Data and Reporting) miguel.castro@taw.org.uk / darren.andrews@taw.org.uk